SHIPPING & HANDLING

Order Processing

We aim to process and dispatch all orders as quickly as possible.

  • Orders placed before 2:00pm AEST begin processing the same business day.

  • Processing time is 1–3 business days (Monday–Friday).

Processing times may be slightly longer during public holidays, sale events, or high-volume periods.

Please note that orders cannot be cancelled or modified once placed. If you wish to return an item after delivery, please refer to our Refund & Returns Policy.

Delivery Timeframes

We ship worldwide from our manufacturer in China.

Australia & New Zealand

For customers in Australia and New Zealand, the estimated delivery timeframe is:

  • Processing time: 1–3 business days (Monday–Friday)

  • Shipping time: 5–8 business days (Monday–Friday)

Total estimated delivery time: 6–11 business days.

Other Countries

We also deliver to customers worldwide. Delivery times may vary depending on your country and the courier network available in your region.

Typical international delivery times range from 7–12 business days after dispatch, but may vary.

Shipping Carriers

Depending on your destination, orders may be delivered by:

  • UPS

  • Australia Post

  • Royal Mail

  • Aramex

A signature may be required upon delivery.

If no one is available to receive the parcel, the courier may leave a notification card or send an SMS/email with instructions.

For Australian customers, undelivered parcels may be redirected to your nearest post office for collection. Photo ID may be required.

Pre-Order Items

Some items may be offered as Pre-Order. These products will clearly display Pre-Order in the product description along with the estimated dispatch date.

Important information:

  • If your order contains a pre-order item, the entire order will ship once the pre-order item becomes available.

  • This ensures your order arrives as one complete shipment.

  • If you would like in-stock items delivered sooner, please place separate orders.

Please note that pre-order dispatch dates are estimates and may change due to manufacturing or shipping delays.

Pre-orders cannot be cancelled once placed.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.

Please allow a few business days for tracking updates to appear.

For parcels shipped internationally, tracking updates may not appear until the parcel is scanned in the destination country.

If you cannot find your tracking email, please check your spam or junk folder.

Delivery Delays

Rosalia The Label is not responsible for delays caused by:

  • courier disruptions

  • customs processing

  • weather events

  • peak shipping periods

Once a parcel is marked delivered by the courier, responsibility for the shipment transfers to the customer. We cannot replace or refund parcels reported as lost or stolen after delivery confirmation.

Returned to Sender

If a parcel is returned to us as undeliverable, you will receive a store credit for the value of the returned items, excluding original shipping costs.

Common reasons parcels are returned include:

  • Incorrect or incomplete shipping address

  • Failure to collect the parcel from the courier or post office

To determine why your parcel was returned, please contact the shipping carrier directly using your tracking number.

Customs Duties & Import Taxes

International orders may be subject to customs duties, taxes, or import fees determined by your local authorities.

Please note:

  • These fees are not included in your order total

  • Customers are responsible for paying any applicable charges before delivery

  • Orders refused due to unpaid customs charges will not be refunded

Customs duties paid to receive your order are non-refundable if the item is later returned.

Rosalia The Label does not control or collect customs fees and cannot predict which orders may incur them.